Frequently Asked Questions

Everything you need to know about shopping with Board.

What is the status of my order?

You can track your order status through the link provided in your shipping confirmation email. Once an order is dispatched, you will receive a tracking number to monitor its journey to your doorstep.

What is Board's return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for item-specific advice.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your products sustainably sourced?

At Board, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled materials, and we partner exclusively with factories that ensure fair wages and safe working conditions.